Free Business Process Improvement Webinar
Working smarter, not harder — a practical introduction to Business Process Improvement (BPM)
Free Business Process Improvement Webinar
In today's operating environment — where margins are tighter, customer expectations are higher, and technology is reshaping entire industries — the way an organisation runs its internal processes is not a back-office concern. It's a competitive advantage.
Businesses that continuously examine and improve how they work tend to outperform those that don't — not because they have more resources, but because they use what they have more effectively. Whether you're managing a production line, a service operation, or a cross-functional team, inefficiencies have a cost: in time, money, quality, and people.
Learning Benefits
✅ Participants can identify, describe, and map a business process and articulate where and why it may be falling short.
✅ Participants can identify waste in their own environment and articulate the value-adding steps in a process.
✅ Participants understand the DMAIC structure and can apply basic root cause analysis techniques to a real problem.
✅ Participants can assess a process for automation readiness and identify the most appropriate technology approach.
✅ Participants have a practical change management approach they can apply to their next improvement project.
What the session covers?
- What is business process management (BPM)
- Why BPM is essential for organization's today
- The evolution of BPM as a discipline
- Key benefits of BPM
- Critical success factors for BPM implementation
- Common pitfalls to aviod
Who this event is for?
- Operations & process managers
- Change managers & project leads
- Team leaders & supervisors
- Business analysts & consultants
- HR & organisational development professionals
Frequently asked questions
How do I receive access details?
After registration, you will receive a confirmation email with the correct access details for the event.
Will the online meeting link be visible on the website?
No. Private online meeting links are only sent by email after successful registration.
Who can I contact for support?
You can contact Resilience Consulting Services at +93 (0) 745364762 or info@resiliencecs.com for registration or event-related questions.
Meet the Presenters
Sayed Mahmood Fazli
- Presenter
Sayed Mahmood Fazli brings over two decades of hands-on experience in business process improvement, operational transformation, and organisational change — across both the public and private sectors, in some of the world's most complex operating environments.
He holds a Lean Six Sigma Master Black Belt certification and is a certified Enterprise Architect (TOGAF), Scrum Master, Kanban Expert, and Design Thinking Practitioner. His academic background spans two Master's degrees — one in International Human Resources Management and one in International Cooperation and Humanitarian Aid — alongside a Bachelor of Business Administration.
His career has taken him from directing business process simplification for the World Bank, to advising USAID-funded institutional development programmes, to leading operational analytics at the UN. More recently, he has been applying AI, IoT, RPA, and cloud-based solutions to help organisations modernise the way they work — reducing costs, improving customer outcomes, and building internal capacity that lasts.
He does not teach theory for theory's sake. Every concept covered in this programme comes with real examples drawn from his own project work, and practical frameworks you can start using immediately.
https://www.linkedin.com/in/sayed-mahmood-fazli-8b8319a9/